(This is a continuation of https://jalajboy.medium.com/how-indian-public-sector-banks-can-improve-customer-experience-e781abf893f5 written jointly with Ritesh Varma) Continued Challenges Faces by Indian Public Sector Banks on Improving Customer Experience With hybrid, remote work beginning to dominate human work patterns and online/mobile access becoming the norm for banking and financial services, it is imperative for Indian public-sector…

Improving Customer Experience — A Core Component of Digital Transformation Since the idea of #DigitalTransformation has been introduced to enterprise domain, a key focus of the paradigm has been “Customer Experience”. …

Eighteen months into the COVID-19 pandemic, enterprises across the world are wrangling with the need to accelerate digital transformation. They are dealing with the urgency to enable employees, partners, customers, and regulators to engage and interact remotely while maintaining business continuity and productivity. …

The biggest sentiment on social media last couple of days has been — “Thank God, it’s over”. No year in living memory has been so hard for almost everyone in the world, across nations, races, languages, and economic conditions. …

Jute has been known to have been grown and used in Mithila region since 1750s. It was widely prevalent in areas of Purnea, Saharsa, Katihar, Muzaffarpur and Darbhanga. Purnea was the dominant grower with 80% cultivation in the district. …

The first decade of the 20th century saw he decline of the Indigo industry in Mithila which gave way to the Sugar industry. Its ironical that sugar and Gur-Khandsari industry, which had been introduced in Mithila by the Dutch, was itself first a victim of the rise of the Indigo…

I get about 8–10 requests to help with early stage business plans, fund-raising, early PMF & GTM review and another 3–5 for help with lead generation, sales engine, pricing, global entry per month. It would take a lot of time to setup meetings and coordinate via Zoom, so last month…

Last week, I met a very interesting startup with a useful innovation in the programmer / software developer hiring space that booked my “Giving It Back” session. …

Sometime back, I framed this question within our NCR-SaaS group, a community of 55+ B2B SaaS startups and 140+ SaaS practitioners. I try to start conversations that will benefit everybody and the knowledge sharing will lead to useful insights, experiences and ideas that folks can apply into their businesses. Arvind…